It is clear that while this was an emergency that pointed to the need for us to rapidly develop tools that we did not have, having in place the necessary governance with clear roles, responsibilities, accountabilities, project budgets and gating would have been essential to ensuring that there was adequate oversight of the development of this application from the outset.
As a result, we have put in place specific measures in our planning for future emergencies and pandemics to ensure that this is a standard operating procedure. We are also taking measures to make sure that we have the appropriate tools, standard operating procedures and emergency responses that will allow us to train and ensure our personnel are able to deploy what were a wide range of new measures and tools that were required for COVID-19 in a more expedient way and to adapt them to future crises.