In this instance if you're talking about the record-keeping, I think it was the fact that many individuals didn't seek the many opportunities they had to seek extra clarity and specificity, whether it be in a contract, in a task authorization, in reviewing an invoice or in the time sheets that went with it. I think there are many instances when clarity could have been sought, which would have improved record-keeping.
When it comes to the other aspects, it speaks to the need to make it clear at the outset who's going to do what, so that you have clarity around who's going to be accountable for certain steps, whether they should be taken or not taken, and more importantly who's going to be accountable when it's all said and done to Canadians.