I'm not sure that I could speak to a best practice.
I think that it was very reasonable at the beginning of the pandemic to recognize that there was surge capacity that was needed. There was so much going on, if we put ourselves back to early 2020, that it was reasonable to go to a third-party vendor, especially if the skills didn't exist. However, over the course of a few years, I would have then expected to see a rebalancing of those efforts between the public service and the contractor.
I believe Mr. Hayes would like to add something, Mr. Chair, if you would allow him a few minutes.