I just want to clarify.
I believe the quote you provided said “worked on”. I think the issue is that 76% of people got paid and had not done any work. That's the thing we did not say in our report. The bait and switch issue is that 76% of the time, some or all of the named resources were switched out and did not deliver any services. However, there were replacement resources provided that did the work and were paid for the work.