Thank you.
What we highlighted in our report was a continued reliance on external resources. At the outset of the pandemic when there was an emergency, the Canada Border Services Agency determined that it needed external resources. What we would have expected is an analysis along the way to identify whether it could reduce its reliance on external resources. We included an exhibit in the report that showed the difference between the reliance on external resources and internal resources.
We also put out some numbers about the average per diem cost. The daily cost of external resources was $1,090, whereas the average daily cost for an equivalent IT position in the government was $675. That's a little more than $400 difference, which reinforces the point that it's important to a look at when you can reduce your reliance on external contractors.