I agree that it has caused me to reflect on bookkeeping more in general across the public service, but for several years, even before I was Auditor General, I have been involved with the audit of the Government of Canada's financial statements. We spend a large amount of time in many of the very large, significant departments, and bookkeeping and record-keeping are well done. There are thousands of employees across the public service who contribute to the Public Accounts of Canada, and it is usually very well done.
One of the comments I did make around ArriveCAN is that it was a bit of a “head-scratcher” for me as to why this all happened. I believe part of the pandemic contributed to it, with the need to move quickly to support Canadians and the flexibility the Secretary of the Treasury Board afforded the public service. However, I think it was forgotten that it came with a reminder that public servants should demonstrate due diligence and document their decisions. That's really what fell through here during the ArriveCAN development and implementation.