When we do our work, we try to be very factual about what we saw and what we heard, and we provide some background information about the subject matter. We try to balance our message. When we can talk about the good work the public service does, we do so. When we identify opportunities for improvement, we explain them and issue recommendations. It's my goal to make sure our reports are balanced so that we can encourage confidence and trust in the federal government when it's needed, but also identify opportunities for improvement.
On February 29th, 2024. See this statement in context.