Under the Treasury Board directive on service and digital, all employees at all levels are responsible for documenting decisions and activities. That is the responsibility of everybody who works at the CBSA. Their managers are responsible for ensuring that they meet those requirements, and the CIO is responsible for ensuring that we have an information management system to allow that to happen.
What I would say is that, during the COVID period, it was more difficult as a result of many people at headquarters having to work from home, but that's not an excuse. I think that's just the recognition that during that period it was more difficult to maintain those records.