Our priority at all times was the health and safety of our officers on the front line and that of our staff at headquarters. We were providing them with sufficient PPE to do their job, which at that time was considered very dangerous. They were meeting people who were returning to the country and who may well have had COVID. As I have said previously, there was a lot of fear about whether they could catch COVID from touching papers, so one of the main reasons the ArriveCAN app was developed was to allow information to be given electronically.
Our officers were definitely looking for reassurance and we provided that reassurance to the best of our ability. We provided it through PPE and, as I've said before, through sanitization cabinets, which weren't available at all ports of entry but are now a standard feature. We took health and safety very seriously and that was all managed by the internal task force.