Thank you.
To ESDC, you appear to have put a new quality control process in for completed audits since February 2021. This new process required a second review of inspection records, including quarantine records, to confirm the suspicious evidence that had been gathered. You did that before informing the employer of an inspection result.
I have several questions.
What share of files go through this quality process? What is the service standard for completing it? What are the timelines for advising the original inspector and ultimately the employer? Of course, the most important question is, why did the quality drop in 2021?