I would say the issue that has been faced by the department during that crisis was a systemic one. It was a system that was not working well. It was the fact that we were doubling the number of inspections. We had to double the number of people. We also had to go virtual, and the guides were developed at the last minute.
It's really hard to actually say, “It's this person who made the mistake,” when the person didn't necessarily get the training, and the person who developed the training didn't have the time to develop the training.
We have been like that over the last year. This is really a case—