That's interesting to me. It's fascinating to me that there was no process in place. I understand what you're saying about the confidentiality and all of the requirements, but for me, looking at the fact that there were 70 updates, it seems like there was no process during this time when you actually selected some frontline workers to help guide you. The background of this app failed again and again—it was all over the media—so I'm just wondering, is there no process internally that you have whereby you actually work with frontline folks, who deliver the service and are often the ones who can give you the most effective information? There was no strategizing internally about how to do that work in what, I understand, was a dire circumstance. However, I would also say that during a dire circumstance is when you want to get it right the most, and it doesn't seem like that was, in any way, a priority.
On May 16th, 2024. See this statement in context.