Thank you, Mr. Chair.
I'll start by saying that the Public Health Agency verifies travel compliance with emergency orders through live calls with screening officers and automated interactive voice calls, or a combination of both. That is what we do.
We leverage the contracts, or MOUs, that we have at Service Canada and Stats Canada, both federal entities, to complete up to 8,000 live verification calls with travellers daily. That is the way we try to reach out.
These compliance verification calls can begin as early as day two following arrival into Canada, and may continue for the entire 14 days to ensure that we are reaching the traveller. Travellers who have an indication of non-compliance, specifically with emergency orders following a compliance verification call, are referred to the appropriate police of jurisdiction.
In relation to whether there are the components of a glitch in the system or others, we have our call centres, our lines that people can call to get support in terms of rectifying our finding or finding other solutions to that.
To be more precise, Jennifer, who deals with those on-the-ground kinds of things—