I don't mean to be rude, but I want to get in a couple of supplementals on that.
What I'm asking would be a secondary issue to that. We had constituents...and my constituency staff would call the Public Health Agency of Canada and explain, for an example, the situation of the media story that I referred to.
I'll give you another local example. I had constituents, a husband and wife, who went to the U.S. and drove back. She had the proof of her second vaccination but not the first. They said they needed the first and that she was in quarantine for two weeks. She just couldn't find it in her email when they were at the border. She called public health, and the answer was no; it was just too bad and they didn't have a process to change or amend that.
Can I just get you on record...? Yes, there was a phone number, but was there a process, an opportunity for a Canadian to say, “Look, I'm sorry, but the ArriveCAN app didn't work. Here's my proof of vaccination”? Could they say, “Oh, I'm sorry, I don't have proof of my first dose. Here's my second one”?
Were you resolving these issues, or just saying, “Sorry, no, that's the discretion of the officer. We can't reverse course on this”? Was there any sort of program at all to address those types of concerns?