We all recognized the emergent nature of the circumstance, with a lot of companies having closed their doors, and a lot of retail companies not having other opportunities to find other sources of income as they were forced to shut down. All the regional development agencies moved very quickly to stand up the program.
We were conscious of the fact that we were going to get a much higher-volume, lower-dollar client than we normally do. We served three times as many clients within the pandemic period as we do normally. We were able to leverage a digital system that we had been advancing within the agency, so we were able to not do this paper-based, and to be able to move forward the number of projects we were able to.
We were able to put in a digital system that allowed us to integrate some controls into it, to make sure that we didn't see duplications of bank accounts or business numbers. We were able to bring in that digital system to be able to move forward quickly and make sure we were putting the kinds of controls in place that were needed to ensure that we weren't funding folks who shouldn't be funded by the agency through the course of this activity.