One challenge—and I think it's been raised before—was some of the unclear eligibility criteria. The Auditor General's report, on page 3, indicates that the eligibility criteria were often unclear where funding was awarded to recipients who were ineligible. Going more specifically, there were some cases involving, again, the community futures program.
They were unaware of some of the nuances of the eligibility program; specifically, recipients who applied for both the RRRF program and CEBA, for example, could claim $20,000 forgivable for only one program, not both. Many of these businesses were unaware of these details and were not provided them by the department, so, by the time the contracts were already lined up and money was awarded, businesses found out that, although they thought they would be forgiven $40,000, in fact, it was only $20,000, obviously a major financial consideration, strain or challenge for them. This was devastating for many businesses, and they had to repay much more than they initially thought and budgeted for.
Mr. Padfield, can you explain how some of that miscommunication or clarification happened and how many businesses this impacted? Did you hear that as a complaint or a challenge in the process?