Thank you very much. I'm not crazy about the word “dole”, but we'll come back to that in a moment.
As I have said at previous committees, I look at service delivery to Canadians as a three-legged stool.
There has to be government staffing and HR. Do we have the right complement and training?
There's project management. Especially in the IT space, as you all know, we have many old systems, and transitioning to something new is extremely complex, with risks from cybersecurity and the cloud. We need to make sure that we have the right skill set internally.
We then have the procurement. Where can we augment, where necessary, with professional services to make sure we have that capacity?
I think it's a three-legged stool. We can't bring in the right folks if we don't have the right HR strategy and we're not attracting the right talent. We need to look at our project management, especially in IT, and make sure—in fact, I had this discussion just last week with the unions—that our staff are well trained to avoid having a dependency on professional services.
Since I've been in—