The AG report states the following on page 23:
From April to November 2023, our analysis identified some discrepancies in the hours charged on the invoices, primarily that EDC seems to have paid an average of 14 hours per agent per day when the call centre was only open for 9 hours. EDC did not identify these discrepancies at the time of payment.
What was the additional cost of those hours that were paid for time that the call centre wasn't actually open?