That's a difficult question to answer, because there was so much going on in 2020. I think everyone forgets the level of uncertainty. No one knew how long this pandemic was going to last.
However, we have shown in other COVID reports how, after the initial contract, there were opportunities to do quick competitive contracts, sometimes at 10 days and sometimes with a small group of vendors. You just have to find the time and the ability to do that.
I acknowledge that, at the beginning, directing a contract to someone you knew made sense. What you do after a bit of time.... That's where you could have shown better value for money.