I think that's an excellent answer. Maybe I'll go even further.
I would say that the reports of your predecessors, including Ms. Fraser and Mr. Ferguson, used harsher and stronger language than your reports do, just from what I have read and observed. Perhaps that's understandable, given that most of your time has been during the COVID era and perhaps some grace was required. If we do see continued failing, can we count on your office to perhaps take a stronger tone at these repeated failures to achieve the results that taxpayers demand?