Yes. Service Canada and all these different outfits quite often tend to be in the larger urban centres. Logistically it makes more sense, but sometimes the participation is a bit of a problem or a factor in terms of reaching out. Not everybody is going to go looking through a Government of Canada website to try to find where the feedback link is on a program or how to make something better.
What more should be done? Do the audits reflect on what should be done in terms of improving that outreach to make sure that these disadvantaged communities are more adequately serviced?