I will address your first comment first, and then I will get to your question.
One item I want to highlight about the lack or hesitancy of willingness to share information is that, oftentimes in these reports and in other previous reports, we hear privacy concerns as a reason the information isn't shared. I can appreciate that it's complex, but as a Canadian, if you sit back, you believe that you are interacting with your government and you would hope that there would be a way for the government to perhaps solve some of those issues.
When it comes to the end date, I do not believe that it was intentional manipulation of a date to deceive individuals. I believe that it was more of a focus on process. The start date doesn't start until all the information is gathered, so a veteran may have submitted their application and there may be weeks that go into a back-and-forth between the department and the veteran to make sure that the file is complete. Then you have to wait a little bit for some medical information. Then the clock starts ticking but, for the veteran, that application has already been in the queue, in their minds, for quite some time.
The same then happens at the end as you wait for the payment of the funds or the confirmation of the type of injury that was being classified. It's about giving the veteran a realistic picture of how long they're going to wait, instead of a service standard that hasn't been met in seven years.
It's about being more transparent, perhaps, about all the steps and the processes that would help a veteran better understand.