There was a lot there. Thank you. I will try to respond to that.
What I can tell you is that, when we looked at their data, we did find that there were some issues with the quality of the data, in that there was a lot of activity to try to increase processing times and reduce wait times, but the department was unable to demonstrate and didn't know for themselves if certain activities had actually reduced or slowed down the wait times.
In the end, as you say, it's not about spending more money but about spending it in a more intelligent or creative way that actually targets the barriers. To do that, you need the data to understand. I think all too often we see that there is a lack of willingness or desire to share data, sometimes within a department, or even across a department. It's a growing theme that I'm actually seeing across many audits. We saw it during some of the COVID-19 support programs, and we see it again here. There are long wait times to share that information or a willingness to not share the information.
When it comes to forward-looking trends and what they're doing to tackle some of that problem, I don't know if perhaps Mr. Swales could add something a little bit more pointed to your question at the end.