I wish I had a good answer to tell you how to resolve this.
If I look at some of the work that we've done in the last two years, when there's a focus on the actual outcome of an individual, and we saw that very often during COVID relief programs, we see the concrete impact that it has on Canadians in a direct way. What I find all too often happens, and these reports are examples of that, is that there is a lot of focus on the machinery, on the process, instead of the outcome. It's almost like too much attention is put to all the steps to get somewhere and we forget about where we were going.
I think that if the attention we saw, the shift that we saw during the pandemic to really focus in on outcomes, is applied with a GBA+ lens and a real desire to understand that the way we did perhaps shouldn't be the way we should continue to do, it would hopefully drive some meaningful change. But I'm not the only one who can help drive that change.
All of Parliament plays a role in continuing to apply pressure to government to take action to demonstrate that their actions actually result in outcomes, and all of Canadians can. I agree with your statements. I expect better from the government and I believe all Canadians expect better from their government.