Thank you very much, Mr. Chair.
Thank you to the Auditor General and staff for coming today.
Auditor General, I want to read to you key recommendations—at least in my mind—from various reports in the time that I have allotted and get your thoughts on implementation based on your expertise.
The first report I'll point to is report 1, appropriately called “Access to Benefits for Hard-to-Reach Populations”. The recommendation that is especially highlighted is as follows:
To better understand the effectiveness of outreach approaches, the Canada Revenue Agency and Employment and Social Development Canada should develop and implement consistent results‑based performance measures for targeted outreach to hard‑to‑reach populations.
What would these results-based performance measures look like, exactly? As important, how would they best be tailored to hard-to-reach populations? What would be some suggestions there, zeroing in on and delving into that question of hard-to-reach populations that the report focuses on?