As I said, I really almost didn't want to know, but I'm glad you enlightened us on that because it's just absolutely unacceptable.
Maybe you can shed some light here. I note that it was clear in a number of cases in the report that the standard that's been published on the website—that 16 weeks, 80% of the time—hasn't been met for seven years, which happens to coincide with the exact amount of time that the current government's been in power.
I look at that and wonder if I'm missing something here. Is there something else that changed seven years ago, other than the government, that would have caused a lack of ability to meet the service standards, as far as anything you've seen goes?