They had more applications coming in, but they weren't able to find ways to deal with them. That's essentially what we're talking about here.
Can you maybe shed a bit of light on the last couple of years, in particular? This may be something that if you can't answer...I'll ask Mr. Ledwell if he has the information on him.
I know that at the minimum, some of the Veterans Affairs employees have been working from home over the last couple of years. I'm not sure if you've looked at this in terms of the numbers and percentages of employees who are working from home versus in their offices in 2020, 2021 and currently.
Did you notice any difference in productivity in the number of cases being processed by an employee during that period of time? Were there challenges that were faced, based on employees working from home, in processing applications that would have led to longer waiting times? Is that part of your study at all?