We didn't make a recommendation to address processing times for francophone applications, specifically, because we found that the processing times for all applications needed to be improved. That said, the department definitely needs to focus on those populations whose applications take longer to process.
I would recommend that the department pinpoint where the bottlenecks are. Then it would know where to make improvements. In our audit, we noted that the department had numerous initiatives to improve processing times but didn't know whether those initiatives had resulted in shorter or longer wait times.
The first step is identifying the bottlenecks. The second step is targeting the measures appropriately. The last step is figuring out whether those measures contributed to shorter wait times.