I do believe that both departments have a lot of work that they need to do. It's been over seven years that the service standard has not been met. Based on the fact that in 2018 there was an ombudsman report that raised certain matters, which we have raised yet again, that still exist.... Some of the matters we raised in a 2014 report related to mental health applications. I do believe the time is long past due to act on the commitments and the recommendations.
I think the committee has heard me say this before. Many government departments are excellent at developing action plans, but it's the implementation of those that really needs to be focused on. I'm confident that there's goodwill in these two departments to do that, but now it's time to act on all of those commitments.