There was difficulty for us to identify all the reasons. As I mentioned, the three groups—francophones, women and RCMP veterans—all had different reasons.
When it came to women, we were able to identify at least two measures, and Mr. Ledwell was talking about one of them earlier. The information on how certain conditions impact female veterans is still missing, so figuring out the determination of the severity and the amount of a benefit takes longer for women.
The other matter that we saw was identified initially by the department through part of their GBA+ analysis, which was that their application forms didn't allow for an applicant to include a different name. Many women would have changed their names throughout their career in service, so, if you happened to enter into or exit a marriage while you were in service, there was difficulty in matching your medical records and your service records with different names, and that led partially to the increase in time for processing women.