That's great.
I just want to follow up on Mr. Richards' question. You mentioned productivity is up with people staying at home. I'm looking at GC InfoBase from the Treasury Board, and the increase in FTEs for the VA is up. I think it's 35% more staff than in 2017, and 30% are French, so there's that difference there. However, there are 35% more staff since 2017, and you said there was increased productivity by having them work from home. How did we end up with such a pathetic service to our veterans, then? How do you reconcile that?