That's a very good question.
I think the item I'm most focused on is how we can make this process direct and simple for both the veteran and the staff who are responding to the veteran's interests as they are brought forward. We've been placing a lot of focus on simplifying our application forms and being more digital. We have an increasing number of veterans who use something called the My VAC Account, which means that a lot of the documentation that they're bringing forward as part of their applications can be submitted digitally. That means that the applications are more complete and our staff have all of the material to be able to review them and ensure that the decision is consistent with the need of the veteran.
That's the area that I think makes it direct and simple for the veteran. It's digital in form and easier for our employees to make sure that the veteran's interests are met through that.