I think it's absolutely key. The trust that the people of the community and the hard-to-reach populations have in the government or in community organizations is really important.
In the CVITP, they help us to get that trust to allow us to help them. I think the trust, though, goes beyond the CVITP. It goes into every effort that we make to reach out to communities, be they indigenous or otherwise. Some people don't like to see the CRA coming, and we have to make sure that we go out of our way to say, “We are here to help you get access to the benefits that you're entitled to” and tell them how they can trust us.
Sometimes that trust takes some time to build, and community volunteers certainly help us in that regard.