Certainly, Mr. Chair. I'm happy to respond to that.
When I look at our action plan, the first recommendation is that we should establish a joint effort and be more coordinated with ESDC and Stats Canada to find ways to better report on what we're doing and improve the measures. We've talked about that extensively during this meeting.
We detailed a timeline that would see us form the governance for the ongoing participation of the three agencies. That has been done. We're going to keep working on that to look at better ways to update our data and to use different tools to try to get at the data we really need, but work together as three departments and agencies on that.
The other thing we've talked about, which is another recommendation, is how we get a better sense of what the results are, and better measures and better performance indicators. What are we striving to achieve, and can we measure that better than we are now, given some of the constraints that we've talked about in terms of privacy and confidentiality? We're working together on that to see what we can do together to come up with better key performance indicators that will be meaningful.
I would agree with what Lori said. When we do the outreach into communities, it may not be a one-to-one efficiency. We go in, we build trust, we get relationships and then the benefits start to come. Sometimes it takes a bit of time and effort to build that, because you can have some resistance in those communities.
We know there are benefits. How do we do a better job together of constructing good measures that tell us what we want to achieve and what success looks like, and then report on that?
The final thing is how we do a better job of presenting a seamless experience for vulnerable, hard-to-reach people. There are many benefits out there. We have some from ESDC, some from us, some from other departments and some from provincial governments, and we need to try to find a way to make that all make better sense to the people who are applying for them and who are eligible for them. I think that's the other key part of our action plan, that we put—