The very purpose of government benefits should be to reach those who are on the edge, those who are most vulnerable and those who are on the margins. It's a particular problem if we're saying that those who are perhaps in greatest need of government benefits and supports may not be accessing them very much because of that marginalization.
Another thing that struck me about this whole discussion was that the focus from the government seems to be that we need to spend more money going out and talking to people about these benefits, but not the discussion that maybe we need to simplify the structure of these benefits, make more benefits automatic or look at things like automatic tax filing, which exists in other countries.
I'll direct my next questions to the folks at the CRA.
What concrete steps are you taking to try to improve the simplicity of benefits that are available or make this automatic? It seems to me that the trend of government policy is to make things more complex, to say we're going to have an additional benefit for this and an additional benefit for that, rather than talking about large, simpler benefits that are targeted to vulnerable people and that they have more flexibility around.