I think if we put ourselves in the context of the 2022 year.... These are the 2021-22 public accounts. Over the course of 2021, nobody was really travelling a whole lot. Then there was the whole omicron episode at the very front edge of 2022. I assume there wasn't a whole lot of business going on in the Passport Canada office.
Then omicron passed and the whole world reopened. That flipped the switch. I think that's when the chaos started.