Thank you for the question.
This a real issue. A lot of effort and resources have been put toward that in the course of the last five to six years. The investments have been kept up to ensure it gets.... It did get better. We have a lot of work to do.
One main driver of the complexity is the web of rules behind the different pay actions. That's driven by the collective agreements and the entitlements the employees have to these collective agreements.
A key action that we're actually trying to do—working with the unions, obviously—is to try to simplify this web of rules. This will obviously help us build a system that will.... There are types of things that are—