Thank you, Mr. Chair, and thank you to the officials for being here.
Thank you, particularly, to all of you in the public service who contributed so much during the pandemic. I know you made enormous sacrifices, being away from friends and family, and that's something that is not lost on any of us, regardless of the fact that we have to ask hard questions sometimes. I think that point needs recognition.
Ms. Hogan, I will go to you first.
It's imperfect, naturally. Something like this is not going to...and I don't think Canadians are expecting a perfect approach to have been taken by the government, by the public service, because we're talking about such a rare event, a one in a hundred years pandemic. It's important to highlight lessons learned and areas to improve on, certainly, but your report uses the word “efficient” 14 times, so clearly you think there is something to be said—a great deal to be said—about the efficiency of the overall process.
Can you speak to that?