I would be happy to talk about the complaint data.
What we found was that Via Rail and CATSA were really focusing on addressing an individual's complaint. We made recommendations to sit back and really look for systemic problems across all the complaint data to see if maybe they have missed something.
We also looked at the Canadian Transportation Agency. We found that it doesn't really have access, or the right to have access, to a lot of the complaint data, for example from airlines. Without that data, it may be missing opportunities to provide better oversight or improve regulations in the future.
There are a few recommendations in our report related to using complaint data in a better way.