We were looking at the accessibility act and many of the new regulations that came into effect in 2020. We found that the entities we looked at, which were Via Rail and the Canadian Air Transport Security Authority, which is the federal organization that does your baggage screening at the airport, had made progress in developing an accessibility plan, doing significant consultations and having those consultations inform their training.
While there is some progress, there is much left to be done in order to reach the federal government's goal of barrier-free transportation by 2040. I would highlight three things.
One would be making sure that websites are fully accessible. Many travellers start their journey there, and you want to be able to independently start a travel journey. The second one would be around training, to ensure that those providing services understand the lived experiences of persons travelling with disabilities. Finally, the third one is better use of complaint data to find systemic weaknesses or barriers that just aren't identified normally.
While progress has been made, there's still a lot that needs to be done.