There are many regulations for websites in order to make them accessible. We looked at the Via Rail and the Canadian Air Transport Security Authority websites, and we found some gaps against some of the regulations. About 15% to 17% of the regulations had not yet been met.
Some of the information was inaccurate, so if you were using a reader to read their website you would get inaccurate departure times, which is critically important if you're trying to book travel. Also, information was difficult to find. For example, if you were trying to come through security at the airport with your service dog, it was very difficult to know what to expect or how to go about that.
Those are two of the many examples we saw, but there are significant regulations here, and it really is up to every service provider to show that they meet those.