There are accessibility requirements in regulations that came out as issued by Canada. It was to those that we held the two organizations. We looked at Via's website, as well as the Canadian Air Transport Security Authority's website. We found that there was a gap in not meeting the accessibility requirements in both: about 17% of them were not met on the Via site, and for CATSA it was about 15%. They would range from minor things to more important issues.
I have a couple of examples that I could give you.
When we looked at trying to look at schedules with an e-reader, an individual would get the wrong departure time. That's just inaccurate information, which doesn't allow an individual with a disability to plan a trip on their own or book it by themselves.
A second example would be that information was just very difficult to find. If you were travelling with a service dog and you wanted to know what to expect as you try to clear airport security or where the relief areas are in train stations, it was very difficult to locate, again making it very discouraging or very complicated for individuals with disabilities to travel.