Again, there are regulations about the content and what should be in the training, but some of the decisions around the content should also be determined in consultation with individuals with disabilities. When we reviewed the content against the list of mandatory elements, we found a few gaps, but more importantly, we noted that there was a gap in the consultation about some of the teaching methods that should be there.
The important thing to note is that the individuals who actually are the on-the-ground service had really good compliance around training at both organizations. It was more at the management level that they were late or hadn't taken it at all. Having management complete that training is just as important, because they set how policies and regulations are implemented and whether they should be adjusted. They also do the supervision of employees. It's critical that everyone complete it, and I believe that both organizations made that commitment: We heard in opening remarks that some of that training has happened already.