Absolutely. I encourage you to ask, as well, representatives from the two organizations. It's great to have them here instead of your always hearing from me.
When we looked at Via, we saw that while they handled individual complaints, they didn't sort of take that step back to do a more thorough analysis of all their data to look for trends or bigger-picture things that might indicate a barrier that they were not aware of. They were just focusing on meeting individual complaints.
With CATSA, we looked at the way they categorized their complaints. They categorized them by nature and not necessarily by the status of a person. We analyzed some of the data and felt that there was an opportunity there to do better mining of their complaint data, because while they had registered only about 83 complaints related to individuals with disabilities, when we did a word search linked to disabilities, we found almost 1,000. While I recognize that not all of them will be linked to this, it just shows you that there's an opportunity there to better understand and dig into the data to identify barriers and opportunities for improvement.