Thank you, Mr. Chair, and thank you to all the witnesses here today and to those online for their patience.
This is a very important report, obviously. People with disabilities rely even more on public transportation means. Because they often don't have the luxury, due to their disabilities, of providing their own transportation, we need to make sure it is accessible.
For my first questions, I'm going to turn to the Canadian Transportation Agency.
The Auditor General identified accessibility barriers through inspections and worked with transportation service providers to remove some. You just explained to Mr. Kram that the vast majority of these were done virtually. As you described it, it almost seemed like a survey. You sent out questions, and they answered. I think it's a bit difficult to see how things are actually working on the ground.
What are the advantages and disadvantages of virtual? I know it's probably more efficient. You could cover more, but I'm not sure how effective it might be.