I would first like to say that I never had the impression that the department did not want to provide us with the information. In fact, it was that it was having trouble locating the information. We were given a lot of explanations. I understand that the department has many projects all over the world and the information may be difficult to access, but that is no excuse. It is crucial to have an information management system to which all senior managers have access.
Once we received the information, we observed that the matter had been well managed. The problem was that no one knew where to find the information. That may be because individuals were saving information on their office computer and it was wiped when they left. They simply did not know where the information had been saved. The thing that was missing in the department was therefore a directory.
This explains why it took us about four months to get access to the information. It was not because good will was lacking. It was simply attributable to mismanaged information.