Whether this existed before 2021, I would have to argue that, yes, it would have. That's why the 2021 internal audit identified it. How far back it goes is something that would be up to the department to assess.
I think the conversation that I had with the deputy, when we were going through this, was that the fact that they have an action plan to deal with it is great, but an IM/IT solution is a very long-term project, so they need something in the meantime to be able to demonstrate due diligence and to be able to have that global aggregate picture across the organization. That's why I was pleased to see in his commitment and opening statement today that they're going to do that.
That, to me, is the right interim measure. You don't want to keep operating this way until a permanent solution is found, because you won't be able to demonstrate it any better next year or the year after. You'll be waiting for this IT solution, and it shouldn't just be an IT solution.
There's training and education for individuals to understand the importance of properly gathering information, putting a file together and bringing it up the ranks. It's important for senior management to be asking about outcomes and progress. None of that was happening for this to go on as long as it has, in my perspective.