I would like to hear from my colleague again. She referred to a report, and I wonder why.
In principle, I agree with asking the CRA to do its job. We know that the CRA does not move quickly and it takes time. My colleague mentioned the date of April 24, but obviously the process will not start right away. In addition, it is not known how many questions the CRA has received and needs to answer.
There is no problem in terms of the public domain, but it is the agency that handles the confidential items and has the documents requested in the motion. The CRA is responsible under the law to do the work it is asked to do. We say we don't trust the agency and we don't feel that its officials work at our pace or to our liking. Yet we don't know what their workload is. The recent strike certainly may have caused delays.
It is important for the agency to maintain its independence in order to maintain taxpayer confidence in its impartiality with respect to accountability and accounting. I am referring to reasons that would not be consistent with the proper, legal, and blame-free use of public money.
While the amendment is intended to keep the essence of the motion, I believe it is duplicative and, furthermore, inconsistent with the agency's work. We normally deal with the Auditor General's reports. This is somewhat similar. The Office of the Auditor General has access to all the documents needed to conduct a study of a department or agency. In fact, recently, we began reviewing reports from the Commissioner of the Environment and Sustainable Development, which are the result of months of work by experts, professionals and other officials.
I have had the pleasure of serving on the Standing Committee on Public Accounts since 2015 or so. Part of our job is to act on the recommendations of the Auditor General or the Commissioner of the Environment and Sustainable Development, for example, when they find deficiencies in certain work within their mandate.
The purpose of a management audit is to see if we got our money's worth. After the Auditor General makes her recommendations to us, we call in officials from the appropriate department to ask them questions. We don't need to do the audit work because it has already been done.
You will correct me if I am wrong, Mr. Chair, but our committee files the most reports, regardless of the session of Parliament. Our role as a public accounts committee is not to monitor the day-to-day, but to review policies and programs as they are being implemented. We are able to do that review with the assistance and support of the independent Office of the Auditor General and the Commissioner of the Environment and Sustainable Development, and then we make comments and recommendations.
The report is made public twice. When the Auditor General tables her report, there is a lot of talk about it and it always makes headlines. The Auditor General's role is to find the flaws and problems in all departments, and to suggest ways to improve. Whether it's immediately or three to six months later, the Standing Committee on Public Accounts does a study and invites public servants to appear before it. Sometimes improvements have already been made. Departments can share with us what actions they have taken since the release of the Auditor General's Report.
In the 42nd Parliament, we required public servants to report to us on their action plans and measures to be taken, and I am very proud of that. It's far from perfect, but I'm glad that our committee made sure we got answers from departments, with the help of analysts, who can go and get internal reports, saving us from having to do the same work again. We always want to see things progress.
I remember the case of the CRA call centre during the 42nd Parliament. We need to continue to monitor the situation closely. There had been increasingly long and unacceptable response times at that call centre. Among other reasons, there was a lack of equipment and resources to adequately respond to taxpayer calls. We have taken stock of this and this work is ongoing.
However, I again come back to the fact that we were not the ones who looked at the data on survey responses, long wait times for responses, dropped call rates, and so on.
We were not the ones who did that study. It was the Office of the Auditor General of Canada, under the late Michael Ferguson, the Auditor General at the time. The committee felt that the situation at the telephone exchange was unacceptable, and they were very critical of the CRA.
Today, as I said earlier, any Canadian has the right to raise an issue, to point out an irregularity, to ask the CRA to investigate. It's legitimate to ask the CRA to look into it. It is the CRA's job to do that, just as the Royal Canadian Mounted Police, or RCMP, does. It is not up to the government or us as parliamentarians to tell the RCMP that a situation is illegal and to go and arrest someone. This separation between political power and the management of our agencies is necessary. They existed before we arrived and will continue their work after we leave.
Therefore, I disagree with the proposal to provide the committee with documents that are normally in the CRA offices. Some documents are made public, with good reason, because taxpayers need to be informed. I am thinking in particular of the T3010, Registered Charity Information Return. This information is already public and available because people have a right to check the status of foundations and charities, as there are regulatory differences between the two. If we give...