The department is providing the accurate information of what it took for the last six months, but it misses the fact that there is an inventory of applications that have been sitting there for much longer. It gives a sense of the workload and the capacity driven in the last six months. However, again, it doesn't give applicants a transparent understanding of how long they might wait, which is exactly why we recommended that to the department: to be transparent about how long it's going to take.
It will take time, but people should know how long.