So they're in violation.
You also mentioned, Auditor General, the processing times. In all of our MP offices, we probably get hundreds of people every single year—some of us probably get closer to thousands of people—who come in and say that they're beyond the service standard. They show us what the application portal says. It could be 400 days. I had a constituent from Tanzania, and 1,013 days was what was showing in her portal.
However, according to this.... I thought it was the average processing time expected, as in they take all of the applications, they look at the capacity and they think they're going to be able to do that. Your report says, though, on page 11, that they only take the previous six months of applications processed, and that's what they post.
I feel misled, and I feel that the government, the department, is lying to my constituents when it says, “This is the expected processing time,” because that's not what it is. It tells them, “You should expect your application to be processed in this timeline.” However, that's not what it's doing. It's only taking what it has processed in the previous six months. It could have 50,000 applications that it has to process in the future.